Lifetime: full refund until your first export.
Search, filter and look through every result first. Once you export any results, your purchase is final.
Monthly: cancel anytime.
You keep access until the end of the month you paid for. Monthly payments are not refunded.
Lifetime: when you can get a refund
You can get a full refund of your Lifetime payment ($399 once) at any time, as long as you have not exported any results from Retaileads since buying it.
What counts as an export
An export is a download of results, in one or more CSV files, that you start with the Export button in the dashboard. An export counts from the moment you start it, even if you never download the files.
These do not count as an export, and do not affect your refund:
- creating an account, searching and filtering;
- viewing results, contact details and business details in the dashboard;
- an export that fails, or that contains no rows.
Before your first export, the dashboard warns you that exporting makes your purchase final. Your current status is always shown under Settings → Billing.
How to ask for a refund
Use Request a refund under Settings → Billing, or email support@retaileads.com from the email address on your account. We refund eligible purchases in full, to the original payment method, within 5 business days. Your bank may take another 5 to 10 business days to show it.
Full access ends when the refund is issued. Your account stays open with free preview access.
Lifetime: after your first export
Once you have exported any results, your purchase is final and we do not offer full or partial refunds, except as described below.
Monthly plan
Monthly payments are not refunded, in full or in part, including for unused allowance. You can cancel anytime under Settings → Billing → Manage billing: the plan stops renewing, and you keep your access and the rest of that month’s allowance until the end of the month you have paid for.
If you move from Monthly to Lifetime, we stop your Monthly plan from renewing; the month you already paid for is not refunded.
Charges made in error
If you were charged more than once for the same purchase, or charged in error, we refund the extra charge whether or not you have exported. Where the law gives you further rights, this policy does not limit them.
Chargebacks
Please contact us before disputing a charge with your bank; we can usually resolve it faster. While a dispute is open, we may suspend access to the account.
Contact
RetailLeads, 100 Main St, San Francisco CA, support@retaileads.com.